Refund policy

No Returns:
We do not accept returns under any circumstances.

Exchange Eligibility:
An exchange is only possible if the article received is found to have a manufacturing defect, such as:

• Stitching coming undone
• A visible hole or tear in the fabric
• Embroidery unraveling

Reporting a Defect:
Any defect must be reported immediately upon receiving your parcel. The item must be dispatched back to us for exchange within 36 hours of delivery.

The tracking ID and courier receipt must also be shared with us via Instagram or WhatsApp within the same 36-hour period.

Exchange Conditions:

• Exchanges are available for the same article only.
• No exchanges will be accepted for change of mind, size preference, color preference, or any other reason unrelated to a manufacturing defect.
• The customer is responsible for return shipping charges.
• Saa's will cover the shipping cost for the replacement article.

Please inspect your parcel carefully as soon as it is delivered and contact us immediately if you notice any eligible defect.